AskBerniceButton

Do I have to pay to post a question?

No, asking questions in the "Ask Bernice" section is completely free of charge. You are welcome to post your questions and I will answer them as soon and comprehensively as possible. I only charge a fee for a personal behaviour session, where I meet you and your dog. Click here to post your question. 

How can I post a question ?

Simply login with your username and password here or register.

How will I know that my question has been answered?

You will receive an email notification once your question has been answered.

Does it cost to speak to you on the phone?

I don`t charge for phone consultations so if I offer you to call me, please feel free to do so. It is sometimes easier to understand the problem when I can ask you questions directly that`s all. I only charge my fee when I come to you and work together with you and your pooch on the problem.

When should I consider booking a session with you?

Whenever aggression is an issue I highly recommend booking a session. One has to take any kind of dog aggression very seriously as people or other animals are generally in danger of getting hurt. I can give you sound advice and information about the possible origins and different kinds of aggression online, but unfortunately there is no quick solution. Aggression is the sort of problem that has to be sorted out in person and can easily get worse if left untreated or handled incorrectly. See it that way, R650 is nothing compared to a vet bill caused from a dog bite/fight or even worse hospital and attorney`s fees. 

What if my problem can`t be solved by just posting a question? 

If your problem needs more personalized attention or consulation please call me on 079 883 7566 to set up an appointment. I will visit you at your home where I will meet you and your dog. This gives me a chance to assess your particular situation, see how you interact with your pet and discuss the finer details of where the wheels might be coming off.

How much does it cost?

My general fee is R500.

I charge R650 for treating a pack (3+ dogs) and R650 for aggression issues (Consider the surcharge danger pay! ;-) ). R100 of this consultation fee will be donated to FurKidz, so please let me know that you came through FurKidz.

Will I require more than one consult?

If you follow my advice, then normally one consultation is sufficient. If not, you may need another one or two. Very aggressive dogs might need multiple sessions, sometimes up to 4. Should you require a brief follow up chat, you're welcome to do this telephonically.

Are you available for follow up consultations on the phone?

For sure! Most dogs and their owners require just one face to face consult and it works well for both my clients and me to have follow up contact done telephonically. The follow-up is free of charge.

How long will it take to start working?

This will depend on your consistency and commitment to the program, but normally owners see an immediate change in their dog's behaviour.

What if Aggression is the issue?

One has to take any kind of dog aggression very seriously as people or other animals are generally in danger of getting hurt. I can give you sound advice and information about the possible origins and different kinds of aggression, but unfortunately there is no quick solution. In these cases I will always ask you to give me a call to get a better idea of the problem and will most likely ask you to consider booking a session with me as aggression is the sort of problem that has to be sorted out in person and can easily get worse if left untreated or handled incorrectly.

Will my dog be traumatized?

Definitely NOT. I don't use prong collars, electric collars or any other cruel devices in my work. My approach is professional and calm at all times. It will neither shout, nor handle your dog in a cruel or compromising way and my approach is one that both you and your dog will be comfortable with. As there is no given or set method to resolve behaviour problems, I evaluate each dog on an individual basis and suggest a program that is specific to your needs.

Do you guarantee success?

As much as you can guarantee a successful diet or exercise program. It's all about sticking to it and being committed. Our pets are animals, not automated beings; so as with everything that lives and breathes, nothing is guaranteed.